Pulkovo became the first Russian airport to connect to the "Talking City" radio information and sound navigation system.

A radio transceiver and sound beacons are mounted on the building and inside the terminal. Using a free app or a special user device included in the list of technical rehabilitation aids, the user receives audio prompts about the facility's features and directions.

As part of the first phase of the project, 28 sound devices were installed along key passenger routes. The system warns of steps and ramps, explains the entrance layout, and explains where to proceed next.

The implementation of the "Talking City" is part of Pulkovo's comprehensive program to develop an accessible environment.

Today, the airport also provides electric wheelchairs for passengers with limited mobility, an open-plan office in the common area of ​​the terminal, and a special assistance desk in the domestic departures area. Assistance service staff undergo regular training to gain up-to-date knowledge and practical skills in assisting passengers with special needs.

"In 2025, we served over 82,000 passengers with special needs. We create a comfortable and accessible environment for all categories of travelers, paying extra attention to those who require our assistance. Today, we are also assisted in this by new technologies, which we are integrating into our infrastructure and operations. Accessibility directly impacts the mobility of people with special needs, and we see an annual increase in the number of such travelers. In 2026, we expect a 10% increase," noted Anna Manakova, Head of Additional Services at Pulkovo.