S7 Airlines understands that it is often difficult for travelers to make long-term plans under constantly changing circumstances. For passengers' convenience, the airline has launched a new “Full Refund” service for Basic and Standard fares, which makes it possible to get a refund without paying any penalties for purchased tickets.

The “Full Refund” service is available for the economy service class.

The service cost depends on the destination, fare, and the number of flight segments on the chosen route (in case of flights with connections).

This option may be booked at least 24 hours before departure only if purchasing tickets on the airline’s website or through the mobile app. The service will soon be available at S7 Airlines offices and through ticket sales agents.

If a passenger wants to take advantage of the service and get a full refund for their tickets, they have to request a refund at least 24 hours before departure at the place of purchase.

Without the “Full Refund” service, the Basic fare is fully non-refundable—airport fees and other charges for unused segments of an itinerary will not be refunded—whereas tickets purchased at the Standard fare are eligible for a partial refund for unused flight segments.

A complete version of the “Full Refund” service provision rules is available at s7.ru/ru/vozvrat-bileta.