Aeroflot has again received Five Star Global Airline rating from the Airline Passenger Experience Association (APEX). Aeroflot remains the only Russian airline awarded with the coveted international status. It is indicative of Aeroflot’s high level of customer service and scale of operations, in line with many of the world’s premium carriers.

Aeroflot’s 5-Star ranking was extended through 2022 on 1 December in Long Beach, USA at a ceremony held as part of APEX EXPO, the industry’s largest PaxEx event.

Aeroflot has reconfirmed its ranking in the most prestigious Global Airline category in the APEX Official Airline Ratings, covering airlines with a large number of wide-body aircraft and a global route network. As of 2022, just 23 airlines have Five Star Global Airline status from APEX.

The APEX Official Airline Ratings™ are based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. Nearly one million flights were rated by passengers across more than 600 airlines from around the world.

APEX (the Airline Passenger Experience Association) is a US-based organization comprising the world's leading airlines, industry suppliers, major media groups and related aviation industry leaders and dedicated to assessing the quality of services provided by airlines and elevating the passenger experience for four decades.