Due to the suspension of international air traffic in some countries in connection with the coronavirus situation, Belavia suspends flights in Moscow airports (Domodedovo, Sheremetyevo) until April 30, 2020

Refund or change of departure date for cancelled flights can be made until December 31, 2020.

Customers can contact the ticket offices, airline representative offices, as well as the support service on this issue at any time until the end of 2020, you do not need to do it right now, all your ticket data is stored in our system, so you can contact us after the expected date of flight, giving your ticket number. You can change your flight date only once. You have a few months to think about when you want to fly on this ticket next time.
In case of request for refund or exchange for flights that are operated and not cancelled (group or individual fare) - refund and exchange will be made in accordance with fare rules.