Aeroflot extended period to rebook or refunds for tickets at no additional cost due to the epidemiological situation

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Aeroflot extended period to rebook or refunds for tickets at no additional cost due to the epidemiological situation

Aeroflot has extended the period for passengers to rebook or request refunds at no additional cost, following an increase in call volumes to the airline’s contact centre regarding refunds and rebookings for tickets for flights to China, South Korea, Iran, Israel, Italy, Germany, France and Spain that have been cancelled as a result of the epidemiological situation.

Passengers holding tickets for travel on or before 20 March 2020 may rebook or request a refund by 30 April 2020 at no additional cost.

Passengers with tickets to travel on or after 21 March 2020 may rebook or request a refund during the entire validity period of the ticket.

Due to high call volumes to the contact centre, waiting times can be significantly longer than usual. Given the extended period for returns and refunds, Aeroflot asks passengers to refrain from calling about non-urgent matters whenever possible.

Aeroflot is working hard to increase contact centre capacity and reduce waiting times. We ask passengers to have their 6-letter booking code or ticket number and passengers’ last names ready when contacting the call centre.