A press briefing was held at Sheremetyevo airport, during which the situation with the baggage claim was summed up and the measures taken to normalize it were voiced.

The First Deputy General Director of JSC «SIA» on production A.O. Nikulin conducted the briefing. 

At the beginning of his report A.O. Nikulin apologized to Russian and foreign passengers, whose baggage was not delivered in time, and said that the management and the entire team of SIA Group of Companies would take all necessary measures to stabilize the situation and comply with technological standards.

In Sheremetyevo, an operational headquarters was created from the top management of the SIA Group of Companies and the following activities were identified:

Operational measures:

1. Selection and training of missing personnel:
A) About 500 people are now undergoing mandatory employment and training procedures.
B) For the period of employment and training the staff of partner companies was involved. The management of the Moscow Metro made a significant contribution, sending its employees to temporary employment, who quickly and efficiently began to fulfill their job duties.
C) Work has been done to attract labor resources for the future (interaction with special educational institutions, graduating workers in the specialty of the required categories, working with military registration and enlistment offices of the Ministry of Defense to inform demobilized citizens about employment opportunities at the airport).

2. Technological solutions:
A) Together with the airlines, an interaction procedure for the accelerated handling of transfer baggage was developed.
B) A transfer of 12 flights from Aeroflot, Ikar, and Nordwind from Terminal D to other terminals is provided.
C) Together with the company manufacturer of the baggage system, solutions have been developed to optimize the performance of the baggage system, which will increase its capacity by 17%.

3. Organizational measures:
A) The baggage transfer division was strengthened.

4. Strategic measures that will provide the necessary "margin of safety" for the future:
A) In 2017, based on the real growth of passenger traffic, exceeding the forecast parameters, it was decided to build a new Terminal C (first stage, throughput capacity of 20 million passengers per year) and parking places for aircraft. After launching Terminal C (first stage), the total capacity of the airport will reach 75 million passengers per year.
B) When Runway №3 is put into operation, the punctuality of arriving flights will increase from 60% to 85-90%.