Aeroflot – Russian Airlines has started new stage of fruitful cooperation with Lufthansa Consulting. Aeroflot has invited specialists from Lufthansa Consulting for development and implementation of individual concept of integrated and cross-functional Operation Control Center (iOCC) and Hub Control Center (iHCC), Lufthansa Consulting reports. AEX.ru

Implementation of advanced iOCC and iHCC centers is necessary for Aeroflot in order to achieve the leading positions in the industry in the area of punctuality of flights, profitability of operation and resource efficiency and then the high satisfaction level of customers will be achieved.

Lufthansa Consulting intends to start implementation of this project with analysis of operational processes and procedures and comparison of these ones with the advanced models of airlines activities. The consultants will detect the areas of divergence and duplication. After that the concept of advanced OCC and HCC centers, fully corresponding Aeroflot’s needs, will be developed. A new organization structure based on line structure, optimized communication processes and unified decision making schemes, will be created in cooperation with project committee. Measures of fast implementation for improvements will be exercised on the stage of concept development. The concept of new iOCC and iHCC will include results of performed analysis and recommendations, and it will be complemented with new infrastructure project for both functional areas.

At the final stage of the project, the specialists of Lufthansa Consulting will help implement the full infrastructure of iOCC and iHCC centers, and will carry out consultations on usage of new standards of faulty operation management system, which should be implemented in the end of 2011.

Aeroflot – Russian Airlines and Lufthansa Consulting have already implemented one joint project in the beginning of this year. The consultants have provided support for optimization of maintenance services in the network of the project, the company noted.