Transaero says it continues paying compensations to passengers of delayed flights who filed respective applications with the airline.

Earlier the airline declared its intention to find mutually accepted terms with its customers should they suffered from the delays that happened in the last week of the past year. The delays were caused by the electricity blackout at Domodedovo airport in the morning of 26 December. In the period of 26 – 28 December, hundreds of flights were delayed including those operated by Transaero.

By 20 January 2011 the airline had accepted 115 applications and undertook obligations to make payments amounting to about Rouble 1,400,000. First payments were made on 14 January both in cash and by means of wire transfers.

The compensations cover expenses that the customers had to bear due to flight delays, including travel expenses (to the airport and back), hotel room charges, food, losses due to consular issues such as visa extensions, and the moral damage.

On its own will, Transaero is paying delayed flight passengers twice the rate that is prescribed by the Russian law for the time that passengers spent in the airport waiting for boarding calls or for their luggage.

Transaero insists that not a single delay occurred due to the airline personnel, and rather blames the airport and its suppliers. Transaero was back on schedule with its inbound and outbound services on 29 December. It accepts claims made by the passengers who had tickets for flights departing from 6:30am December 26 till 11:59pm December 28.