Following the results of a research carried out by InSites Consulting, Aeroflot – Russian Airlines got the highest rates from the passengers in “Service on the ground” and “Service on-board” categories. The quiz was being carried out from October 2011 to March 2012, said in the statement of the carrier’s press-service. AEX.ru
The passengers of SkyTeam airlines were offered to rate the carriers’ service on a 1-10 scale, where 1 stands for complete dissatisfaction and 10 – complete satisfaction. Over 20000 passengers took part in the quiz. The results of this study were announced in September at the global meeting of SkyTeam members in Taipei.
"As it appears from the report of InSites Consulting, 70% of passengers rated Aeroflot with the highest mark (10). 57% of the respondents rated the carrier’s on-board service at «9» or «10». These indicators helped Aeroflot to come in first among the 15 best airlines of the SkyTeam alliance", - the carrier explained.
"Aeroflot – Russian Airlines is constantly improving its service and implementing advanced technologies in the area of passenger services. That is why the carrier is one of the best European premium airlines. For example, ticketing and flight check-in system has been upgraded and the quality of services provided to the passengers on-board and at base airport Sheremetyevo has been improved. The in-flight entertainment system has also been modified, the content has been updated. The in-flight catering menu is now renewed four times per year and the world’s best restaurateurs and sommeliers take part in its elaboration. The cocktail menu is now available in the business-class cabin on long-haul flights with duration over 6 hours. The number of flights, where in-flight internet access and mobile services are available, is increasing. The capabilities in the area of alternative flight check-in (using the carrier’s website, cell phone or CUSS Kiosks) have been expanded", - the airline noted.